Refund policy

FantasticClub Replacement/Exchange Policy

At FantasticClub, we offer a 3-day exchange policy, which means you have 72 hours from the time you receive your order to request an exchange.

Eligibility for Exchange

To be eligible for an exchange:

  • The item must be in the same condition as received

  • It must be unworn, unused, and unwashed

  • Original tags must be intact

  • The item must be returned in its original packaging

  • Order receipt or proof of purchase is required

How to Request an Exchange

To initiate an exchange, contact us at support@fantasticclub.in with the following details:

  • Order number

  • Reason for exchange

  • Any relevant details or supporting images, if applicable

Items sent back without prior exchange approval will not be accepted.

Exchange Process

Once your exchange request is approved:

  • We will arrange a return pickup from your address

  • Please hand over the original, unused product in its original packaging to the delivery agent

  • We strongly recommend recording a video while handing over the item for future reference

FantasticClub.in is not liable for courier-related errors. We reserve the right to cancel or reject an exchange if an incorrect or used product is returned.

Important Notes

  • A restocking fee of ₹150 per item will be charged for exchange of colours or sizes. 

  • Shipping charges, if applicable, are non-refundable

  • Only one exchange per order is permitted

  • For Partial COD orders, the prepaid amount is non-refundable

  • No return or exchange is allowed on orders placed during sale

No Returns or Refunds

FantasticClub.in does not accept returns or issue refunds, except in exceptional situations outlined below.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, contact us right away so we can assess and resolve the issue.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale items

  • Gift cards

Refunds (Exceptional Cases Only)

In rare and unavoidable cases where refunds are approved:

  • Refunds will be processed within 72 hours of approval

  • The amount should reflect in your account within 3 to 5 business days

Refunds will not be issued in cases involving:

  • Customer unavailability during delivery

  • Negligence

  • Issues that can be resolved within 30 days

Contact Us

For any questions or support, reach out to us at:
Email: support@fantasticclub.in
Phone:  9944748107